Complaints and Removal Procedure
How to make a complaint, report content or request removal, and how quickly we respond.
Last updated: 27 October 2026
1. How to contact us
Email [email protected] with one of these subjects: "Complaint", "Report", "Removal request", "Refund request", "Cancel Premium" or "Appeal". You do not need an account to report content or request removal.
2. Response times
| Type | Response |
|---|---|
| Content involving minors or real people | Within 24 hours; content removed first |
| Removal requests | Within 24 hours |
| Other reports and complaints | Within 5 business days |
| Appeals | Within 10 business days |
3. Removal requests
If you believe any content depicts or resembles you or someone you represent, or infringes your rights, tell us where it appears. We remove the content while we review the request and inform you of the outcome.
4. How complaints are handled
Every complaint is reviewed by our administrator and answered in writing. If you are not satisfied, reply asking for escalation and a director will review it. You keep your statutory rights, and may contact the ICO (data protection) or your local consumer authority.
LOVEA TECH LIMITED · Company number 17473866 · 128 City Road, London, EC1V 2NX, United Kingdom · [email protected]